High Street giant Argos has told parents to stop using the seats, made by Mamas & Papas, “immediately”.
There are concerns the seats crack too easily under impact and will fail to protect children in the event of a car crash.
Even a tiny flaw in a car seat can compromise the safety of the entire product.
Which models are affected?
The faulty models are:
* Mamas & Papas Mercury Group 1 Black
* Mercury Group 1 Grey
* Mercury Group 1-2-3 Black
* Mercury Group 1, 2, 3 Grey
* Mercury Group 2-3 Black and Grey
And the catalogue numbers of affected models are:
* 297/7526
* 411/9100
* 305/6037
* 397/9530
* 245/4829
What are Mamas & Papas saying?The company insists they have not received any reports of incidents caused by the recalled seats.
It said: “We continue to work closely with Argos to determine the exact nature of the issue. All Mamas & Papas car seats are tested, certified and approved under the European regulations R44/04 by independent accredited bodies.”
What are Argos saying?Argos admitted it had identified a potential safety concern.
In said: “In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user. We wish to thank you for your co-operation and apologise for any inconvenience caused by this recall.”
How do I get a refund?Argos advised owners to return the product to an Argos store for a full refund.
But customers on social media have reported difficulties getting their money back.
Shelby Harris tweeted A Spokesman Said to highlight how, because she didn’t have her receipt, she was only offered half the money.
“They’re making £50 on every person that paid £99.99,” Shelby commented. “My messages are getting nowhere with them.”
Are you an Argos customer? Do you own one of the affected models?
We repeat the retailer’s warning: do not use these car seats.
And if you’re not happy with the way the retailer has handled your refund, get in touch with A Spokesman Said. We’re here to help.
Find out how Argos responded to the furore here.
story care of a “a spokesman said” https://www.aspokesmansaid.com/shopping/stories/content-8224/argos-recalls-popular-mamas-and-papas-car-seats-amid-safety-fears?utm_source=A+Spokesman+Said+Newsletter&utm_campaign=3e8f3fddf9-Newsletter_635_6_2016&utm_medium=email&utm_term=0_9e756a1c74-3e8f3fddf9-133278821&ct=t(Newsletter_635_6_2016)&mc_cid=3e8f3fddf9&mc_eid=a11f0cbb92
