A freedom of information (FOI) request on the excellent “What do they know” website points out that FOS FAQs say that an ombudsman’s decision is final, whereas in a recent court case the Judge said:
“But I consider that Mr Strachan QC, on behalf of FOS, was right in his submission that the power to reconsider a complaint is part and parcel of FOS’s duty to consider a complaint that has been properly brought before it.” (my italics).
So there is an obvious difference between the FAQs and the FOS’s own QC !
The FOI questioner ask for “all relevant documents which address the issue of the finality of the FOS final decision” but he/she clearly has little hope that FOS will give a proper answer. I tend to agree.
Follow the FOI request and answer (if any) here
This article is care of the Fabuous https://ombudsman-problems.com