Claimscredit hire casesFinancial Conduct Authority?regulatoryInjury ClaimsInsurance ClaimsLawNon-Fault AccidentsRegulationsVehicle ClaimsWhiplash Claims #Financial promotions, and communications with customers if you are a Claims Management Company or Accident Management Company. #claimsmanagement #CMOB Tim Kelly28th August 2019
Financial Conduct Authority?regulatoryInsurance ClaimsRegulations Claims management conduct of Business source book. #claimsmanagement #regulated activities #promotional material #regulated sales advice Tim Kelly28th August 2019
Association of British InsurersClaimsFinancial Conduct Authority?regulatoryFinancial Ombudsman FindingsInsuranceInsurance AnnouncementsInsurance NewsRegulationsRepair CostsVehicle Claims Can you make an #insurer change the #categorisation of your #total loss? Yes you can! #FOS decision on #Directline Horrendous misstreatment my #Customer. Directlines's horrendous treatment of Customer To provide a back story so that the reader can…Tim Kelly15th August 2019
ClaimsInsuranceInsurance ClaimsInsurance NewsVehicle Claims Top 5 exhibits Cited of Poor #Insurance claims handling 47% Process took too long 46% Poor customer service 23% Unsatisfactory total vehicle loss settlement 19% Poor repairs process Tim Kelly19th July 2019
Association of British InsurersClaimsDataInsurance ClaimsInsurance NewsVehicle Claims Audatex’s recent survey of over 3,000 people 41% have lost complete trust in their insurer due to a lack of clarity during a claim; a disastrous statistic for policyholder attraction and retention.Care of Audatex Solera Tim Kelly19th July 2019
ClaimsDataInsuranceInsurance Claims Whats next in the progression of #Motorinsuranceclaim Care of Solera Audatex, Two thirds of policyholders want a motor claims system that is both easy to use (68%) and quick to complete (66%) Tim Kelly19th July 2019
ClaimsInsurance Claimstechnology #Motor #Insurance #claims in the age of the #Consumer Care of Audatex Solera, 46%blame Poor customer service for bad claims experience Tim Kelly19th July 2019
Association of British InsurersClaimsInsuranceInsurance ClaimsInsurance NewsLawVehicle Claims A recent decision of the Court of Justice of the European Union holds that fire damage, caused by a car catching fire more than 24 hours after it has been parked in a garage, was “use of a vehicle” OPINION OF ADVOCATE GENERAL BOT delivered on 28 February 2019 (1) Case C‑100/18 Línea Directa Aseguradora, S.A.…Tim Kelly17th July 2019
Association of British InsurersClaimsInjury ClaimsInsurance NewsLaw Discount rate reaction: #Insurers furious, claimant #lawyers relieved The insurance and legal sectors have started to react today to news that the personal…Tim Kelly15th July 2019
Injury ClaimsInsurance NewsLaw Revealed: Government sets PI discount rate at -0.25% T he lord chancellor has finally revealed the new personal injury discount rate after months…Tim Kelly15th July 2019