Body RepairsEthics in insuranceInsurance ClaimsRepair CostsVehicle Claims Creating efficiency and step change to the model using Second hand parts – Adam Murray, AVIVA’s Motor Technical Manager. #insurers want to use second hand parts repairing cars, is it with your consent? Adam Murray, Aviva’s Motor Technical Manager ATF Professional had an opportunity to talk with Adam Murray,…Tim Kelly4th September 2019
Body RepairsClaimscredit hire casesFinancial Conduct Authority?regulatoryInjury ClaimsInsuranceInsurance ClaimsLawNon-Fault AccidentsRegulationsRepair CostsVehicle ClaimsWhiplash Claims The Financial Guidance and Claims Act 2018 PART 2 Claims Management Services Transfer of regulation of claims management services to FCA 27.Transfer to FCA of regulation of claims management services Tim Kelly3rd September 2019
Claimscredit hire casesFinancial Conduct Authority?regulatoryInjury ClaimsInsurance ClaimsLawNon-Fault AccidentsRegulationsVehicle ClaimsWhiplash Claims #Financial promotions, and communications with customers if you are a Claims Management Company or Accident Management Company. #claimsmanagement #CMOB Tim Kelly28th August 2019
credit hire casesFinancial Conduct Authority?regulatoryInjury ClaimsNon-Fault AccidentsRegulations #FCA urges #CMCs to raise advertising standards The watchdog, which took over regulation of claims management companies in April, says it has…Tim Kelly27th August 2019
Association of British InsurersClaimsFinancial Conduct Authority?regulatoryFinancial Ombudsman FindingsInsuranceInsurance AnnouncementsInsurance NewsRegulationsRepair CostsVehicle Claims Can you make an #insurer change the #categorisation of your #total loss? Yes you can! #FOS decision on #Directline Horrendous misstreatment my #Customer. Directlines's horrendous treatment of Customer To provide a back story so that the reader can…Tim Kelly15th August 2019
AutonomousBody RepairsRepair CoststechnologyVehicle Claims #Repairer: Test-driving vehicle with #ADAS should be ‘mandatory’ It’s “mandatory” that collision repairers test-drive a vehicle following ADAS calibration, LaMettry’s Collision operations President…Tim Kelly14th August 2019
Injury ClaimsNon-Fault AccidentsWhiplash Claims IIHS: Knee airbags don’t do much for belted occupants Collision repairers, insurers and consumers might see repairs get slightly easier and more affordable soon,…Tim Kelly9th August 2019
ClaimstechnologyVehicle Claims #A.I. vehicle inspector #UVeye: Volvo, Toyota, insurer investments part of $31M round By John Huetter on July 22, 2019 Announcements | Business Practices | Insurance | Market Trends | Repair Operations | Technology Article is care of www.repairerdrivennews.com Artificial intelligence…Tim Kelly23rd July 2019
ClaimsInsuranceInsurance ClaimsInsurance NewsVehicle Claims Top 5 exhibits Cited of Poor #Insurance claims handling 47% Process took too long 46% Poor customer service 23% Unsatisfactory total vehicle loss settlement 19% Poor repairs process Tim Kelly19th July 2019
Association of British InsurersClaimsDataInsurance ClaimsInsurance NewsVehicle Claims Audatex’s recent survey of over 3,000 people 41% have lost complete trust in their insurer due to a lack of clarity during a claim; a disastrous statistic for policyholder attraction and retention.Care of Audatex Solera Tim Kelly19th July 2019