For car insurance, Which? surveyed nearly 2,000 people in January to find out about their recent claims – NFU Mutual coming out on top in terms of speed, with 80% of its customers saying the insurer has been quick in releasing settlement decisions. The survey showed that in 60% of NFU Mutual claims, decisions come within a week.
RSA and Aviva ranked number two and three, respectively, with 77% of RSA’s motor insurance policyholders recognising its quickness while Aviva got 75%.
When it comes to home insurance – based on responses from more than 1,300 claimants – emerging as the top three were Lloyds Bank (81%), NFU Mutual (73%), and Halifax (69%). According to the survey, 71% of Lloyds Bank customers receive a settlement decision no longer than a week’s time.
Which? also found that 20% of car insurance claimants had to wait for over a month for the settlement decisions in their recent claims, while 16% of home insurance customers had the same experience. In addition, the process took more than three months for 8% of motorists and for 5% of customers with home insurance claims.