Before and After Damage (1)
Another Example of Tim’s Fantastic Work!
After 2 years of searching, I recent bought an incredibly rare and immaculate Renault Sport Trophy, only for someone to rear end me exactly a week later. The day after the accident I phoned my insurance company to start a non fault claim. With the accident not being my fault, I thought insurance would be on my side, but I couldn’t have been more wrong. After making my way through the lengthy rigmarole of setting my claim up, I was imminently told my car was going to be written off, despite no one from the insurance company coming to view the car, or even requesting to see a photo of it. Having explained the rarity of the car, I was told a market value report would be completed by an independent assessor, to obtain the market value of my car. I continually told the insurance company that I wasn’t going to accept the car being written off, and wanted it repaired, although this was repeatedly ignored by every person I spoke to. I was told the market valuation would be completed in 24 to 48 hours; however, this took a full 2 weeks. I finally received the report and it was frankly laughable, full of misinformation and using different models from mine as examples of value. The report therefore valued my car at £2500 less than what I had paid for it a week prior to the accident. I phoned up the insurance company and explained that I was not going to accept losing £2500, plus my car a week after having bought it, especially considering how rare it is and how long I spent hunting for it. I was told categorically that there was no way I was going to be paid more than the frankly rubbish valuation they had produced, and again, no way they would repair my car as I had requested. I spent hours going around in circles with them on the phone, arguing to at least let me show them adverts of my actual model that proved they had significantly undervalued my car, but I was told they couldn’t do this. I was having sleepless nights over the situation, and the prospect of losing some of my hard earnt cash, and my car. At this point I came across Motor Claim Guru, and after having read some of the invaluable articles Tim has on the site, I realised how much the insurance company were messing me around. I decided the best thing I could do was to get Tim involved, and I’m so unbelievably glad that I did! Within 24 hours of contacting Tim, my claim was away from the pen pushers that normally deal with your claims, and in front of the company’s directors. Tim got me the chance to prove the value they gave the car was incorrect, and fought with the insurance company to have my car repaired, which they eventually agreed to do. Without a question of a doubt, If Tim hadn’t taken my claim on, I’d have not only lost my car that I spent 2 years looking for, but also £2500. Tim’s knowledge on the subject of insurance and the law surrounding it is fantastic, and he was absolutely relentless throughout in ensuring that he got the right outcome for me. Despite the stress these situations create, it was incredibly refreshing and reassuring to know that someone was fighting my corner and not going to give in. I really can’t thank Tim enough for the help he provided me, it was fantastic, and I recommend anyone that finds themselves in a similar situation to get in touch with Motor Claim Guru.
RepliedShareFind Reviewer
THE COMPUTERS SAYS “NO” THE COMPUTER SAYS “NO”, is very common with Insurers were lack of training and knowledge of the staff, and the push to follow company procedures provides the wrong outcome. The annoying thing with your claim was that I got it back on track, only for another numpty to take it the wrong course. Three times that happened! Frustrating was an understatement. Confronted with the law and the FCA regulations and a very big stick, finally they conceded and agreed they had handled incorrectly and poorly. Never forget, it is your car and your claim. Firstly, never let them control your asset..always keep the car in your control. Secondly, being educated is the key to a successful resolution. I am very happy we got the correctly resolution, and thank you for one of the Heads at Admiral that steered it back on track.
