Association of British InsurersClaimsFinancial Conduct Authority?regulatoryFinancial Ombudsman FindingsInsuranceInsurance AnnouncementsInsurance NewsRegulationsRepair CostsVehicle Claims Can you make an #insurer change the #categorisation of your #total loss? Yes you can! #FOS decision on #Directline Horrendous misstreatment my #Customer. Directlines's horrendous treatment of Customer To provide a back story so that the reader can…Tim Kelly15th August 2019
Association of British InsurersClaimsDataInsurance ClaimsInsurance NewsVehicle Claims Audatex’s recent survey of over 3,000 people 41% have lost complete trust in their insurer due to a lack of clarity during a claim; a disastrous statistic for policyholder attraction and retention.Care of Audatex Solera Tim Kelly19th July 2019
Association of British InsurersClaimsInsuranceInsurance ClaimsInsurance NewsLawVehicle Claims A recent decision of the Court of Justice of the European Union holds that fire damage, caused by a car catching fire more than 24 hours after it has been parked in a garage, was “use of a vehicle” OPINION OF ADVOCATE GENERAL BOT delivered on 28 February 2019 (1) Case C‑100/18 Línea Directa Aseguradora, S.A.…Tim Kelly17th July 2019
Association of British InsurersClaimsInjury ClaimsInsurance NewsLaw Discount rate reaction: #Insurers furious, claimant #lawyers relieved The insurance and legal sectors have started to react today to news that the personal…Tim Kelly15th July 2019
Association of British InsurersClaimsExcess PaymentsFinancial Conduct Authority?regulatoryInsuranceInsurance ClaimsLawRepair Costs How to combat insurer’s doubling excess at “non approved” repairers #consumer rights. Insurer ‘s increasing excess for choosing their own repairer. A query often raised is…Tim Kelly9th July 2019
Association of British InsurersInsuranceVehicle Claims AQP qualified… To be, or not to be, that was the question! #appropriatequalifiedperson Roger West, Secretary General of the BVSF reveals his thoughts about becoming an Appropriately Qualified…Tim Kelly6th July 2019
Association of British InsurersInsuranceInsurance NewsLaw Less drivers are hitting the road uninsured #insurance While anyone getting behind the wheel is required to have insurance, the reality is there…Tim Kelly3rd June 2019
Association of British InsurersClaimsFinancial Conduct Authority?regulatoryInjury ClaimsInsuranceInsurance ClaimsInsurance NewsLawNon-Fault AccidentsWhiplash Claims #ACSO says portal, which is part of the Civil Liability Bill, has been “shrouded in secrecy”. #civilliabilitybill #reforms The Association of Consumer Support Organisations (ACSO) has urged MPs on the House of Commons…Tim Kelly10th May 2019
Association of British InsurersInsuranceInsurance NewsMarket Prices Why having 9 points on your licence is cheaper than losing your no claims discount Having nine penalty points on your licence has less of an effect on insurance costs than having…Tim Kelly9th May 2019
Association of British InsurersInsuranceInsurance NewsMarket PricesPolicy Details & Highlights UK’s top #car #insurance providers for #customer satisfaction If results of a new survey by an independent motor insurance comparison website are anything…Tim Kelly3rd May 2019