When Mr Hunt had an incident in his precious Ferrari Daytona recreation that he has spent 30 years in creating. He thought he could rely on his insurer to repair the vehicle. His insurer was KGM insurance who uses “Auto Accident Claims” to administer their claims. Mr Hunter had his vehicle on a “market value at point of loss” policy, and the brokers had the value on the schedule at £50,000.
The cost to repair the vehicle after the accident was less than £50,000 and Mr Hunter had the lawful entitlement to have his car repaired. AAC advised that the vehicle was a total loss with a value at £20,000 , and if Mr Hunter wanted to retain salvage, settlement would be £14,2000 subject to excess.
AAC would not listen to any reason and showed no interest in acting in the customer’s best interest.
Mr Hunter then approached ourselves.
I tried communicating with AAC, to find common ground, to apply logic and common sense. It is clear they had no interest in working together for the best interest of the customer, I sincerely hope they now do with any future claim that I may get asked to review.
After a year and a half of battling with both them, and the FOS, we now have a result.
Please read the following and enjoy!!!!! the customer is ecstatic, though is still gutted he lost his car and it was not repaired when it could have been.
Fos disputed value finding
