An undercover report by Channel 4 Dispatches, found that staff at the FOS were asked to mitigate disputes between financial institutions and customers with little or no knowledge of the products involved.
The Ombudsman creates a list of most-complained about insurers every year. The Association of British Insurers declined to comment when approached by Post.
Russel Crew, claims director at Direct Group said: “FOS has a tough job, given the volume of claims that it had to deal with in the wake of PPI, and insurance-related claims may have suffered as the organisation diverted resources and attention to PPI. With hundreds of thousands of cases at stake, finding the right skill set to deal with them has clearly been a challenge.
An undercover report by Channel 4 Dispatches, found that staff at the FOS were asked to mitigate disputes between financial institutions and customers with little or no knowledge of the products involved.
The Ombudsman creates a list of most-complained about insurers every year. The Association of British Insurers declined to comment when approached by Post.
Russel Crew, claims director at Direct Group said: “FOS has a tough job, given the volume of claims that it had to deal with in the wake of PPI, and insurance-related claims may have suffered as the organisation diverted resources and attention to PPI. With hundreds of thousands of cases at stake, finding the right skill set to deal with them has clearly been a challenge.
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