I love making sure special cars are not lost due to the stupidity of insurers. It was absolutely my pleasure.
After a lengthy battle trying to claim storage fees from a large insurance company we weren’t getting anywhere at all with them.
They refused to pay us what we were rightfully owed!
A lot of insurance companies are chancing their arm and trying to pull the wool over the customers eyes and fleece us repairers in the process!
Tim got right on their case and laid down in black and white what duties, clauses and regulations they are supposed to honour.
Tim’s expertise and the fact he wont back down got us what we were due.
We are grateful for his services and will now be recommending him to anyone in need.
Many thanks
JB Motors
The pleasure was all mine
Tim also told me that they will reverse the Category N that Admiral had put on my car. They had never informed me that this has been done…..Thank you Tim
That is very flattering! and many thanks for allowing me to come to Blackburn college and interview the students and yourself. The pleasure is all mine..
Protek Bathgate Management
Very humbling, and very much appreciated. I enjoy taking insurers on at their own game and ensuring both consumers and vehicle body repairers get what they are entitled too. When you have knowledge of the regulations and laws by which insurers must abide, they are very powerful tools to use in obtaining the right outcome.
My Proton Saga was unfairly declared a category b write off after an accident that was not my fault and Tim was able to use his expert knowlege and position In the Industry to prove to my Insurance company that the damage to the car was not sufficent enough to warrant such a classification. We managed to get It to a catergory n and I couldn’t be happier with the work he’s done! Thank you again very much and I’m very grateful that you provided this service for me without charge. Thank you so much!
I really can’t thank Tim enough for the help he provided me, it was fantastic, and I recommend anyone that finds themselves in a similar situation to get in touch with Motor Claim Guru.
I was getting absolutely no where with my insurance company and after 4 months of trying to sort my car I came across Tim. He spent a lot of time on this case and without Tim’s help this issue would still not be resolved. The case took a year to sort but I am finally back in a new car which is safe to drive. I would highly recommend contacting Tim if you are having any kind of issues with your insurance! Can’t fault at all!
I was hesitant to engage with the insurer after my first ever car crash as I am aware of the reputation insurers have for fleecing customers. Luckily I came across Tim online and sent a message via the online form. He was prompt in answering my questions and giving me advise on the best route to take given the outcome I wanted. When I finally engaged with the insurer I was able to negotiate a payment for the full repair estimate as opposed to having my car written-off at a much reduced value. My success is down to being able to speak to the insurance company with confidence following Tim’s expert advice and information on Glass vehicle valuation for my car.
The pleasure is all mine, Free assistance to make sure you get the best outcome. Being educated is the key to obtaining the correct outcome. I often dont charge if I do not need to get involved and people just want advice.
I was involved in a non-fault accident. The third party pulled out of a side turning – very slowly – and drove into my rear nearside door. His car stopped immediately but mine continued on for a few metres, causing his bumper to scrape across my rear wheel and bumper. I used Auxillis to sort out a hire car and get mine fixed at their approved repairer. The approved repairer massively overquoted the repair estimate (mainly by adding on unnecessary additional work) and the third party’s insurance company decided to write my vehicle off as a cat-N because the repair estimate was 68% of the current market value of my car. After speaking to Tim Kelly, I contacted Admiral Insurance and advised them that as my car is insured for the market value and not some percentage thereof, I expected them to get the car fully repaired. They refused. I again contacted Tim for advice; following this, I informed Admiral that if they left the car as a cat-N write-off I would sue them for breach of contract and interference of goods. They changed their tune very quickly! I collected my car from the approved repairer and took it to an independent garage who repaired my vehicle for £1500 less than the original estimate. Without Tim’s help and assistance I would have lost my car; he certainly knows his stuff and I can’t recommend him enough.
The pleasure is all mine, being educated is the key to getting the correct outcome. Many thanks for the review.
I was getting nowhere with my insurance claim – the Insurers refused to pay full repair costs, just wanting to Total Loss the car at lower than Market Value and offering a low Cash in Lieu settlement. With Tim’s help, advice and input the Cash in Lieu offer was increased to a more acceptable amount enabling the repairs to be carried out. I would highly recommend his services to anyone having difficulty getting a fair settlement from their Insurance Company.
The pleasure is all mine, know your rights as a consumer of what the contract allows, a polite reminder to the insurer creates the correct outcome. Cracking result to make sure a classic e46 M3 stays on the road!
The pleasure is all mine,It pays to be educated in dealings with insurers.
When my son’s first car was damaged the insurance company were going to make no settlement at all. I knew this was unfair but I could not make any headway and came to dread contacting them. As a last resort I contacted Tim who took over the case and got the car valuation increased and some extra charges written off. A great result- only around 1k but in this case it was not just about the money but closure too. If I ever have any insurance problems in the future Tim will be my first port of call not a last resort!
Very much my pleasure, I love working to getting the correct outcome. Having an Incident and then having your insurer wanting to not only pass the storage charges but pay you nothing for you sons car was cheeky on their part. Glad I resolved it and the cash is now coming your direction.
Based on his expert opinion, my insurer then agreed to re-classify the vehicle from a Cat B to Cat S which means I can repair the vehicle and drive it again. I need to mention that I am woman with zero experience when it comes to salvage categories or insurance disputes. Having never been involved in an accident before, I found the whole process with my insurer very daunting and had it not been for Tim I would have lost my beloved car to the scrapyard as I feel my insurer had no intention of acting on this from a non-bias perspective. Tim was extremely professional, explained the process and was very prompt in his approach. He essentially helped me recuperate my vehicle and I have no words to describe how happy that makes me feel. It’s only a small, older vehicle but extremely reliable and holds great sentimental value for me. I’m a nurse working all sorts of shifts and this car has never let me down so I’m extremely happy to get it back. It’s so important to have someone who holds the knowledge and expertise when it comes to motor insurance and Tim’s help was invaluable for me. If you are looking for an independent, honest and reliable opinion in matters related to your car insurer, look no further and contact MotorClaimGuru. I cannot recommend them enough. MotorClaimGuru made sure I received a fair assessment of the vehicle which then gave me opportunity to get my vehicle back. I am extremely grateful!
Absolutely our pleasure to provide this service free of charge to you, thankyou for your service in the NHS through out Covid. Also Thanks to Direct Line, for listening to rationality.
So, if ever you or someone you know has issues with their insurance company it’s definitely worth getting in touch with Tim.
It was very much my pleasure, and a substantial increase was gained! in excess of £5k…. I love a great result
LAND ROVER DEFENDER UNDERVALUED BY DIRECT LINE – We were devastated when our Land Rover Defender was stolen from our home, and we were even more devastated when Direct Line’s appointed Engineer (UK Claims) initially valued the vehicle at less than HALF what it would cost us to replace the vehicle with one of similar mileage, age, condition etc. When I challenged their valuation they did increase their offer twice, but it was still nowhere near what we needed to be able to replace the stolen vehicle as per the terms of our insurance. Tim’s prompt and professional service was invaluable as within an hour he accessed a CAZANA report which showed the retail value of the car – this was a guide that the Engineers hadn’t used. We put this information (and name dropped Tim) to Direct Line and their Engineer and within hours they significantly increased their offer. This cost just £50 and Tim has also provided us with advice regarding progressing the complaint to the FOS ourselves to try and achieve even closer to the actual cost of a replacement vehicle. If you are struggling to achieve a fair insurance valuation for a car which is ‘hard to value’ (as Defenders notoriously are) I cannot recommend Tim highly enough. Also he did not try and sell us additional services or give us false hope about what we could expect as the outcome. Thank you to Tim and good luck to anybody that finds themselves in a similar situation!
The pleasure is all mine.I always like to be transparent and set clear expectations of outcomes relative to the cost bourne. I always have what is best for the customer in mind.
5 stars
Highly recommend! I had an issue with my VW DSG gearbox, Tim was very helpful and professional in helping me with contacting VW to get the issue resolved. Cannot recommend Tim enough, thanks again!
The pleasure is all mine, I hate large corporate entitities ignoring their customers, for what could have cost £5k to resolve, to get not far off a full turn around is a fabulous result.
My pleasure.
The show isn’t over but wanted to say i’m utterly delighted with Tim’s work in challenging the derisory valuation and ‘total loss’ of my much loved Defender after she was crashed into whilst parked. Tim’s knowledge of the law and industry experience has been a joy to witness and has restored a sense of justice to what has been an incredibly sad and stressful time in attempting to secure a fair outcome. Highly recommended!🙂
UPDATE…. A increased final offer received, and on our way to the FOS to attempt for the rest, utterly delighted with Tim’s work. Highly recommended is an understatement!
As you can see, I also find it fun dealing with them!
When my newish Range Rover was stolen the insurance company declined to pay and it looked as though I was going to have to pay the very significant cost of the loss myself.
Tim Kelly dealt with the insurance company efficiently and effectively with the result that the company finally agreed to compensate my loss.
A very good result – well done Tim.
James Wellwood
Very much appreciated, and my pleasure. This could have been a significant loss due to the insurer not wanting to pay ANYTHING at all due to a tracker not being activated through no fault of your own! Another battle and a half with crafty insurers, and not so receptive FOS.
My Pleasure Ina, I work very hard Using the FCA regulations ,contract law and consumer law to remind Insurers of their legal obligations, It was my please to make sure we got the correct result for you.
I was being ignored and mistreated, the insurance company had incorrectly written my car off and the issue had gone on for months. I found Motor Claim Guru, and encouraged by my Dad, I contacted Tim with the details of my claim. Tim immediately put me at ease and gave me confidence that I had a chance to have things put right.
Tim is extremely knowledgeable and when he put details of my case on his forum, many industry professionals were pessimistic about my chances of success. Despite this, Tim pursued the case for over a year, finally taking it all the way to the Ombudsman. Even when the Ombudsman found in my favour, the insurance company disputed their findings and Tim again reassured me through the review process.
I succeeded in getting a cheque for compensation from the insurance company and having my car recategorised so I can drive it again.
Tim’s assistance was invaluable and he has made me realise there is no reason to let unscrupulous insurance companies get the better of you. For a very low fee, he offers expertise and comprehensive assistance.
Many thanks for the fabulous review, As you experienced, I NEVER give up,
We Battled for over a year, Did the impossible forcing the Insurer to Change your vehicle from a Cat “B” Breaker to Cat “N” Non structural,and to compensate. It was my pleasure to assist you.
I had been waiting 5 weeks for an answer from my insurer as to whether my car was write off, no courtesy car, no recovery, no information and then failure to pay the settlement. Once Tim got involved, I had several apologies, a large increase in the valuation of my car and offered several lots of compensations for the stress and trouble caused, which was reimbursed within the second week.
He kept me up to date along every step of the way and I am in awe of the level of results I got from him. Thankyou Tim!! For everything!!
My pleasure,Making the insurer pay the FULL value, getting your finance payments reimbursed, compensation and interest, I do like to see “fair play” within a contract
The pleasure is all mine, the thought of losing over £30 thousand pound is enough to make anyone sick. So glad to make the insurer turn tale and get them to pay out for you.
In our sad greed motivated world Tim is a bit of a modern hero. He helped my young son and I understand some of the complexities of a comprehensive claim, after writing off a very new BMW (his pride and joy that he borrowed heavily to …More
The pleasure is all mine, I like to readress the balance of knowledge when dealing with insurers, and a lot of the information is free on my website! As in your case, I often provide guidance for free as well. I loving helping people get the right outcome.
We have used Tim Kelly at MotorGuru to assist ourselves with a disputed claims value with our insurance company following an incident with our horsebox. Tim worked tirelessly to get this resolved for ourselves without any fuss. Would …More
It was an absolute pleasure,Very hard for an insurer to argue their stance , when you uncover “fraud” ,”theft” “deception” “selling parts of a car they do now own”. The correct conclusion was obtained!
Hi.
I had an incident where my car ‘touched’ another car and the other driver claimed that the contact had damaged his car. The driver refused to review the height …More
The pleasure is all mine! and when I can help at not cost, all the better! I love helping consumer’s get the correct outcome, even more so when someone is trying it on in the background.
I do like happy customers whilst readdressing the balance taking on insurers and WINNING obtaining the best resolution for my customers, Insurers “Deny” “Delay” “Defend” and try to “defraud you of your entitlement” It Pays to employ Motorclaimguru ! Many thanks for your custom.
after 3 months of getting nowhere with saga insurance i decided to contact tim kelly after explaining what had happened and how we had been treated he took on our case . …More
My car was stolen, and my insurance company promptly “offered” to pay me around GBP 10k less than the cheapest possible replacement I could find. Outraged, I had the thought to do some google searches and luckily came across Tim’s website. …More
With Tim’s advice and guidance I have independently claimed against an insurance company with a successful outcome. Without Tim’s expert knowledge this positive …More
my pleasure.
My pleasure, I love making insurers realise they are not going to get away with what they are up to!I also love screwing their feet to the floor to ensure the oblige the contract. And as you saw, I do not stop there,I deal with the FOS and make sure the best outcome is achieved.
Welcome, I like to ensure people are correctly informed.
I was in the dark regarding my options. …More
My pleasure.
welcome. I give absolutley loads of free advice to consumers, as I want them to be correctly informed.
I love taking insurers on and readdressing the balance, This was one of my Best resolutions, Saving the Customer £45k, the Repairer obtaining the
I love helping my colleagues in the repair industry obtain the correct resolution. Many thanks for your review
check out their consumer rights before they speak to their insurer. …More
This is what I strive for. To educate both consumer and Accident Repair facilities in how to deal with insurers. My pleasure.
I love happy customers! and Obtaining the best results.
My pleasure, I do enjoy making Insurers do what they have agreed to In contract rather than what is best for them! Plus I got to save a Lovely car!
Many thanks, yours was a very difficult case, it was one where it took a lot of pressure to change their process,on finding out their legal position, it was great to see the insurer understood what they needed to do.
I am a professional cameraman with a VW van. We all seem to have them. The …
More
I Year and a half battle with the insurer not backing down,going to the FOS and the Insurer Not accepting the FOS decision, Kept pushing forward, with an Ultimate increase of £11180 in settlement along with Compensation and interest. This was a “battle of battles” and we did win the War.
Many thanks, very much appreciated. I like to achieve the right outcome for consumers
Many thanks, Much appreciated I Enjoy providing my knowledge to vehicle repairers to assist them in overcome the barriers insurers put up that cause loss of custome. We need more repairers like you that are willing to stand up to Insurers .
My pleasure. I love helping people and making sure they get treated fairly!
Tim was very helpful, quick with replies and clear concise advice, which enabled a successful settlement increase form £25k up to £33k. Would recommend always have quick chat as he might be able to assist you
My pleasure. The power of being correctly informed, I did not charge for my services just advice given freely! Insurers love to keep hold of YOUR money, it is important that you have the knowledge to get it back! thanks for the great review.!
My wife contacted Tim for advice on her forthcoming insurance renewal. He was prompt, honest and offered valuable guidance. Thanks for your assistance.
The pleasure is all mine.
my pleasure
I used the advice on the website to sort out my claim.
OneCall insurance offered my £5800 but using the guidance of MotorClaimGuru, managed to get a realistic settlement of £11500. Really appreciated the advice from these guys, battling rip off companies like OneCall. Would def use them if i have a similar issue.
Fabulous result, Some cases, people need my assistance, other case’s I have given all the information you need on my website to get a result like the above!!!! this was my pleasure, Happy to have helped you achieve such a fantastic outcome.
The breadth and depth of his knowledge is second to none – phenomenal actually. …More
It was my absolute pleasure. I love ensuring a positive result occurs.
I just wanted to let you know that after eleven & a half weeks, I’ve just taken delivery of my pride & joy (Suzuki GSX1250fa), I’m pretty sure that thanks to …More
My pleasure, being informed makes a big difference, I did not charge for services on this case, It just goes to show in the power of being informed. A good result.
My Pleasure, I love in obtaining the correct outcome!
I love taking on the big boys and winning. Cracking Result and thoroughly enjoyed preparing.
My pleasure, I love to help and be straightforward. It my fee’s are more than your claim, as Long as I do not have to act on your behalf, I will direct you to the best way forward for free. Glad to have helped you.
Many thanks for a great review, Always Happy to assist.
Many thanks , I do love to help people and obtain cracking results!
Prompt and informative personalised replies to several questions – all very useful in preventing the Ins Co having things their own way. Car written off by them will now be repaired by them. Thanks very much, Tim.
My pleasure, and all for free! My goal is to inform the general public and makes sure you get what you are entitled too! I only charge where necessary!!! great result
My pleasure,Happy to provide information for free! many thanks for the review.
I withhold a star as, I didn’t actually instruct this firm to act for me in a what I believe was an unusual case. However, having come recommended, they were the only light in the dark and provided much needed and frequent free advice in an area that requires expertise.
Much appreciated , and my pleasure and my only four star review! I should have done better as I only like 5 stars!lol
My pleasure Lucy, Glad I could assist.
Tim has such an extensive knowledge across the whole spectrum of the automotive industry, he has built an excellent reputation regarding the settling motor claim disputes within the motor insurance trade.
Many thanks, I do love to educate.
Glad to assist , I love taking insurers on an winning.
Tim offered excellent advice and made the whole claims procedure stress free.
The pleasure was ours. Many thanks for your review.
My pleasure, I love to empower the repair industry and readress the balance in dealing with insurers.
My pleasure, Many thanks for leaving a review.
Tim is very helpful and professional. Helped me with an issue I had with my insurance which I am very grateful for. Thank you
The pleasure is all mine,
My pleasure, I enjoy helping people and rebalancing the fairness in dealing with insurers.
Great support and advice on MotorClaimGuru. A responsive reply when needed. An educational read & a feeling that someone is on your side. Thank you guys.
Our pleasure.
many thanks , and you are very welcome.
jfsn- very helpful and in the end got the other party to assist-cooperate with the information that was sought
great thanks – jfsn 150721
knowing what to say, goes a long way, glad to provide assistance for free, and nearly five stars!
My pleasure. It was a pleasure inspecting such a lovely vehicle.!
Thanks for the great reviews, Always happy to help,
Thanks for the review ,welcome, I love helping people take on insurers.
Very helpful, quick to respond – really appreciate the insights – thank you!
The pleasure is all mine.Fingers crossed for an increase in value
Extremely professional services. would highly recommend.
Many thanks for leaving a review, absolutely our pleasure to assist.
My pleasure. Glad I could help
My pleasure
It was my pleasure to assist, I do enjoy “educating” insurers as to their legal liabilites and the cost associated should they dither in their claims handling process, For some reason they obtain “clarity” in what they need to do when i get involved. 🙂
My pleasure.
Much appreciated, Always happy to provide independent impartial and factually correct advice.
one man that does make and difference we need more like him
Many thanks, I have a goal, nothing will sway me from my path of fighting insurers and helping both Consumers and vehicle repairers in obtaining the correct outcomes.
my pleasure.
My pleasure, I like to educate and inform vehicle repairers on how to over come the obstacles insurers place in front of them.
much appreciated.
many thanks for you review.
